Legal information

General information

This site is the property of Vulli S.A.S

Address : 1 avenue des Alpes - 74150 RUMILLY - T : 04 50 01 06 20

Publication manager : Caroline NEVES

This site was created by : Gardeners Agency

Host : OVH

Copyright

All the elements of the site www.sophielagirafe.fr, in particular the texts, presentations, illustrations, photographs, tree structures and layouts are, except for public documents and additional details, the exclusive intellectual property of Vulli S.A.S. or its partners.

As such, their representations, reproductions, imbrications, diffusions and rebroadcasts, partial or total, are prohibited in accordance with the provisions of article L. 122-4 of the Code of the intellectual property. Any person proceeding to it without being able to justify of a preliminary and express authorization of the holder of these rights incurs the penalties relating to the offence of counterfeiting envisaged in articles L. 335-2 and following of the Code of the intellectual property.

In addition, the representations, reproductions, imbrications, diffusions and reruns, partial or total, of the database contained in the site www.sophielagirafe.fr are prohibited under the provisions of the law n°98-536 of July 1, 1998 relating to the legal protection of the databases.

Advertising nature of the content

In any case, Vulli S.A.S. informs the Internet user of the advertising nature of the contents of the site www.sophielagirafe.fr.

Personal data protection policy

VULLI SAS attaches great value to the protection of your personal data, and as such, we wish to inform you through this personal data protection policy of the way in which we collect and process these data.

Unless express consent is required by your country's data protection laws, by using these Materials (as defined below), you consent to our collection and use of your personal data in the manner described in this Policy.

Therefore, we thank you for reading carefully the Policy regarding the treatment of your Data and we inform you that browsing our Site necessarily entails acceptance of this Policy for the protection of personal data. If you do not agree to this Privacy Policy, please leave our Site. It is your responsibility to check that the Data communicated to VULLI S.A.S. are in conformity. 

➢ Who controls the processing of your personal data? Who is responsible for it?

The person responsible for the personal data collected when you use this Site is VULLI S.A.S., 1 Avenue des Alpes, 74150, RUMILLY, France.

➢ To what does this privacy policy apply?

This personal data protection policy applies to all websites, online games/drawings, as well as to any other online initiative belonging to VULLI S.A.S. and collecting personal data (Vulli websites and social networks, Sophie la girafe, Al'thir, and Arbre magique des Klorofil). Consequently, this Policy does not apply to third party websites, including those that may be mentioned on our Media through a web link.

➢ What types of data do we collect from you?

With your prior consent or by virtue of our contractual relationship, and depending on the nature and purpose of your interaction with VULLI S.A.S, we may collect and process all or part of the data you provide by filling in forms, contacting our customer service, participating in our marketing activities (competitions, lotteries, promotional offers, etc.), uploading content online, subscribing to online services (e.g. applications and social network pages) or sending us correspondence:

> Your email address will be required if you wish to communicate with us via the contact forms and/or receive our newsletter 

> Data relating to your identity such as your name, first names, e-mail address, postal addresses and telephone numbers may be requested

> Data relating to your opinion of our products, your age, your date of birth, your gender (if you choose to communicate this information to us), the photos or videos of you that you wish to share.

> Data relating to navigation: this is Data relating to the way in which you use the Site, including: the IP address, the browser used, the duration of navigation, the search history, the operating system used, the language and the pages viewed

> Data about your visits to the Site, including traffic data, log files and other data or communication resources you use in accessing the Site

> Data related to the use of social networks when you use their features,

We may also ask you to complete surveys that we use for scientific and statistical purposes.

➢ How can you access your personal data? What are your rights?

In accordance with the provisions of the applicable regulations on the protection of personal data, in particular the European Regulation 2016/679 on Data Protection (the "RGPD") as well as the law of January 6, 1978 n°78-17 known as "Informatique et Libertés" and its amendments, you have a right of access and a right of rectification on your Data. 

In addition, subject to the conditions set out in the said regulations for the exercise of these rights, you have the right to request information about the personal data we hold about you. If you identify an error in this data or if you consider it incomplete or ambiguous, you may also ask us to correct, complete or clarify it.

You may also object to your data being used for commercial canvassing purposes or communicated to third parties for this purpose or for any other legitimate reason. When VULLI S.A.S. processes your personal data by automated means according to your consent or an agreement, you have the right to obtain a copy of your data transferred to you or to another party in a structured and common format. This only concerns the personal data that you have transmitted to us. 

Where the processing of your Data is carried out on the basis of your consent, you may withdraw it at any time.You acknowledge, however, that the processing carried out before the revocation of your consent remains perfectly valid.

Finally, you can ask us to delete any personal data we hold about you. However, please note that we may keep a record of your data for archiving purposes (particularly where we are required to do so by law).

However, in accordance with Article 12.6 of the RGPD, in order to exercise these rights, VULLI S.A.S, as the party responsible for this processing, reserves the right to ask you to prove your identity. We would like to inform you that the data allowing us to prove your identity will be deleted once we have responded to your request.

You can exercise these rights: 

- by mail at the following address VULLI Company - 1 avenue des alpes 74150 RUMILLY

- by e-mail: newsletter@sophielagirafe.fr 

We have one month to respond to any request to exercise your rights. 

➢ Do we share your personal data?

Subject to what is indicated in this personal data protection policy or unless we have previously obtained your consent, we may communicate your personal data with persons employed by VULLI S.A.S. or our service providers (for example, our web agencies which manage certain online operations on our behalf) and/or commercial partners for the purposes previously mentioned, and only to the extent necessary to accomplish the tasks entrusted to them. These persons may contact you directly using the contact information you have provided.

Please note that we strictly require our service providers to use your personal data only to administer the services we ask them to provide. We also require these service providers to always act in accordance with applicable data protection laws and to pay particular attention to the confidentiality of such data.

➢ For how long will your personal data be processed?

Personal data is kept only for the time necessary to fulfill the specific purposes of data processing described herein, unless applicable laws provide for shorter or longer retention periods.

➢ For what purpose is your personal data processed?

We collect and process your personal data for the following purposes:

- operate and manage the Site, including: providing you with the services or features you request on the Site; enhancing your browsing experience and improving the Site;

- Marketing activities, including but not limited to: managing your subscription to our newsletter; allowing participation in promotions and other initiatives, such as contests and sweepstakes; sending you (with your optional consent), including by e-mail or other electronic means, information and promotional materials about our products and services, and events organized by VULLI ;

- for survey and statistical purposes (with your consent, which remains optional);

- for the purpose of improving our products and services;

- in order to comply with our obligations under applicable laws, regulations and EU law and to establish and defend a legal claim.

➢ What are the legal requirements for data processing?

For each specific processing of personal data we collect from you, we will tell you whether the provision of the personal data is legally required or necessary to enter into a contract and whether it is an obligation to provide personal data and what the consequences are if you choose not to provide it.

➢ Is your personal data stored securely?

Your personal data is stored either in our databases or in those of our service providers. We aim to always store your personal data in the safest and most secure manner, and only for as long as is necessary for the purpose of the processing. To this end, we take appropriate physical, technical and organizational measures to prevent, as far as possible, any alteration, loss or unauthorized access to your data. Nevertheless, please note that no electronic transmission or storage of information can be guaranteed to be 100% secure. Therefore, despite the security measures we have put in place to protect your personal data, we cannot guarantee that loss, misuse or alteration of data will never occur.

➢ How do we use your personal data?

We mainly use your personal data in the context of customer service management (i), the management of our customers / prospects, in particular for sending our Newsletter (ii), for the management of our marketing operations (iii), for the management of cookies and administration, (iv) and for the respect of legal obligations (v).

i. Customer Service

For any AFTER-SALES SERVICE concerning a purchase made on the Sophie the giraffe online store (www.sophielagirafe.fr), please contact us via the following contact form: https: //contact.vulli.fr/

What do we use your personal data for?

We will use your personal data to manage your requests, claims and product warranty issues and to provide you with support via email, chat, phone or social networks. We may also contact you if there is a problem with your order.

What types of personal data do we use?

We will use the data you provide to us in the following categories:

*data such as name, address, e-mail address and telephone number

*Payment details and payment history

*ordering information

*all correspondence on this subject

Who can see your data?

Your personal data will be available to internal staff who need access to it in the course of their duties in relation to the purposes of processing specified herein. We ensure that such persons are subject to appropriate security and confidentiality obligations. Your personal data may also be accessible to a third party service provider appointed by us to process personal data on our behalf and according to our instructions (as subcontractors).

What are the legal requirements for processing your personal data?

The processing of your personal data is based on the legitimate interests of VULLI.

How long do we keep your data?

We will keep your data for 3 years for case management and legal warranty purposes.

Your right to object to the processing of your data on the basis of a legitimate interest:

You have the right to object to the processing of your personal data on the basis of a legitimate interest of VULLI. VULLI will cease to use your personal data unless we can prove that the use of your data overrides your interest and rights or for legal reasons.

ii. Newsletter

What do we use your personal data for?

When you sign up for our newsletter, we use the data you provide to send you commercial offers (including product information, promotions, contests, stores, online store) by e-mail once or several times a month. Our offers may be personalized based on your child's age.

What types of personal data do we use?

We use the following categories of personal data:

>*data such as e-mail address, name, first name

> date of birth of the last child or date of delivery (if you choose to provide this information)

Who can see your personal data?

Your personal data will be available to internal personnel who need access to it in the course of their duties in relation to the purposes of processing specified herein. We ensure that such persons are subject to appropriate security and confidentiality obligations. Your personal data may also be accessible to a third party service provider appointed by us to process personal data on our behalf and according to our instructions (as subcontractors).

What are the legal requirements for processing your personal data?

The processing of your personal data is subject to your consent to receive direct marketing.

It is specified that minors under the age of 16 cannot use our Media and/or subscribe to our Newsletter without the express consent of their legal guardians. In fact, by subscribing to our newsletter, each user certifies that he/she is of age or, failing that, that he/she has obtained the consent of his/her legal guardians beforehand.

Your right to withdraw your consent:

You can unsubscribe from the newsletter at any time:

* or by clicking on the corresponding link at the bottom of the newsletter,

*or by sending us a message via the contact form,

*or by writing to the following address: newsletter@sophielagirafe.fr.

How long do we keep your data?

We will retain your data for direct marketing purposes until you withdraw your consent; or after three years from your last contact. After this period, your personal data will be deleted.

iii. Marketing operations

What do we use your personal data for?

We use your data when you participate in our contests, games, and promotional offers. Your personal data will be used for VULLI to contact participants about a contest, before and after an event, to identify participants, verify entry requirements, contact winners, and award and track prizes.

What types of personal data do we use?

We use the following categories of personal data:

*data such as name, address, e-mail address and telephone number

*age

*information communicated within the framework of the marketing operation

Who can see your personal data?

What are the legal requirements for processing your personal data?

The processing of your personal data is subject to your consent when you decide to participate in a contest.

Your right to withdraw your consent:

You have the right to withdraw your consent to the processing of your personal data at any time. In this case, VULLI will no longer be able to offer you the above-mentioned services.

How long do we keep your data?

We will retain your personal information for the duration of the contest and for up to one year after the contest ends.

iv. Cookie Management and Site Administration 

We may collect cookies, your IP address and browser type for the purposes of administering our systems and/or compiling statistics and to enhance the user experience by customizing it, without identifying any other individual information. 

What are cookies?

A cookie is a small file containing text that a website saves on your computer or mobile device when you visit that site. Cookies are widely used to make a website work, or to make it work more efficiently, as well as to provide information to the site owners. Other technologies are used for similar purposes, including data we store on your browser or device, identifiers associated with your device and other software. 

Subject to your choice, Cookies will be stored in the memory of your computer or mobile device etc. The information collected in this way may be used by the site you are visiting or by a third party service defined by a separate owner, such as social media platforms or advertising network/technology providers. 

What types of cookies do we use?

Required Cookies: Some cookies are absolutely necessary for you to take advantage of all the features of our site. In particular, this type of cookie allows you to use the Website and to log in to your account as intended. The absence of these cookies could cause the degradation of a certain number of functionalities necessary for the navigation of the Website (difficulties of registration or display, etc.). 

 Cookies present on the site :

driftt_sid, driftt_aid : Cookies allowing the proper functioning of the Drift chat module.

tarteaucitron : Traffic analysis cookies Google Analytics Tag Manager and Facebook Pixel

Performance Cookies: Performance cookies tell us how you use the site and help us improve it. These cookies allow us to determine the number of visits and sources of traffic, so we can measure and improve the performance of our website. For example, these cookies count the number of visitors to our website and observe how users move through it.  

In the context of the optimization of our newsletters, we collect for example certain data for statistical analysis. This data is used to analyze the behavior of our subscribers and is used to improve and adapt the design of our mailings according to their needs. This data remains confidential: 

- the opening rate, 

- the click rate, 

- the time slot for the opening of the newsletter, 

- the browser and the operating system used, 

- the type of media used 

Functional Cookies: Functional cookies allow our site to remember your preferences, which helps you personalize the content of our website. This type of cookie allows us to highlight products and services that we think are interesting and relevant to you. This way, we can remember you when you return to our site and provide you with the best possible user experience.

Statistics and audience measurement

The website uses Google Analytics, a web analysis service provided by Google, Inc. (hereinafter "Google") which helps us to analyze the use of the website. For this purpose, Google Analytics uses cookies, which are text files placed on your computer. The information generated by the cookie about your use of the website - such as Internet access data (including your IP address) and your anonymous visitor behavior - is transmitted to and stored by Google for a limited period of time, including on servers in the United States. In accordance with the certification of the data protection shield, Google declares that it complies with the framework defined by the EU-US data protection shield.

Google may transfer the information collected by Google Analytics to third parties where required to do so by law, or where such third parties process the information on Google's behalf. The Google Analytics Terms of Use state that Google will not associate the data subject's IP address with any other data held by Google. You may refuse the use of cookies from Google Analytics by downloading and installing the Google Analytics Opt-out browser add-on.

The site uses Facebook Pixel, a marketing analysis tool from Facebook

Targeted Advertising Cookies: Among other things, these cookies allow us to display more relevant advertisements to you by providing you with information, offers and promotions based on your browsing habits and the way you have interacted with our sites. We can then present you with more relevant website content that matches your interests and preferences. These cookies may be set within our website by our advertising partners. They do not store personal data directly, but are based on the unique identification of your browser and Internet device. If you do not allow these cookies, your advertising will be less targeted.

Social networks

The site may rely on certain services offered by third-party sites to improve the interactivity of the site. These include:

Share buttons (Twitter, Facebook, Google +).

Lists of tweets and Facebook posts.

Videos broadcasted on the site (Youtube).

Our site has no influence on how these third-party sites use your personal data.

Therefore, you are invited to refer to their privacy policy.

Twitter - Privacy Policy

Facebook - Privacy Policy

Google - Privacy Policy 

For what purposes do we use your personal data?  

We use cookies to:

to operate our Website in accordance with your expectations,

to secure your browsing experience and to help improve your user experience,

recognize you when you revisit our Website, in order to personalize our content, and to remember your preferences (functionality cookies), in particular by recognizing the user name and password you have already provided so that you do not have to enter them on each page of the Website where they are required. Refusal of these cookies will prevent you from ordering on the Site (impossible identification). 

analyze traffic and data on the Site to measure the number of users of the Site, to make it easier to use and to ensure its ability to respond to your requests in a timely manner (performance cookies)

identify your visit to our Website, the pages you visit and the links you click. We will use this information to better tailor our platform and the ads displayed on it to your interests. If you have given us permission to send you email advertisements, we will also use this information to personalize those advertisements (targeted advertising cookies).

with your consent, we may also use your personal information for marketing and other purposes, including: associating cookies in your browser with your account information to deliver relevant and personalized ads about our products and services when you visit other platforms (such as Facebook) 

allow you to share pages with your social networks, such as Facebook or Twitter.

How do I manage cookies? 

When you connect to our sites, a banner is displayed at the bottom of the page. You can set your browser to refuse some or all cookies or to ask for your permission before accepting them. Subject to your choice, cookies will be stored in the memory of your computer, smartphone, tablet, cell phone etc. The information collected in this way may be used by the site visited or by a third party service. 

You have the option to refuse the storage of Cookies on your device and you can do so at any time via your browser software.If you choose to disable cookies, functionality may be limited and the quality of your user experience may be impaired.   

How long do we keep your data?  

We retain your data collected through cookies or trackers, up to six (6) months for cookies or trackers measuring the audience and up to thirteen (13) months for the others. Beyond the above-mentioned retention periods, your Data will be anonymized to be kept exclusively for statistical purposes.

v. Compliance with legal obligations

What do we use your personal data for?

We use your personal data to comply with the provisions of the law, court decisions and decisions of authorities. This includes using your data to collect and verify accounting data to comply with accounting regulations.

What types of personal data do we use?

We use the following categories of personal data:

*client number

*order number

*name

*postal address

*amount of the transaction

*date of the transaction

Who can see your personal data?

Your personal data may also be accessible to our agents or a third party service provider appointed by us to process personal data on our behalf and according to our instructions (as subcontractors).

What are the legal requirements for processing your personal data?

The processing of your personal data is necessary for VULLI to fulfil its legal obligations.

How long do we keep your data?

We will store your data in accordance with your country's accounting regulations.

➢ Legal provision

In accordance with the modified law n°78-17 of January 6, 1978 relating to data processing, files and freedoms, you have a right of access, rectification, limitation, portability, deletion and opposition and the right to define directives on the fate of personal data concerning you. To exercise this right, you must send us a request accompanied by an identity document to: newsletter@sophielagirafe.fr

In addition, if you feel that VULLI is using your data inappropriately, you can contact us. You also have the right to lodge a complaint with the CNIL.

Security

The organizing company takes all necessary precautions to preserve the security and confidentiality of personal data: in this respect, it undertakes in particular not to reuse the data collected for purposes other than those for which they were collected, to protect the confidentiality of personal data relating to the persons concerned and to subject any subcontractors it uses to the same obligations, in compliance with the French Data Protection Act.

Comments and suggestions

It is possible to send comments and suggestions to the person in charge of the site through the contact form.

Mediation of consumer disputes

In accordance with the provisions of the Consumer Code concerning "the mediation process for consumer disputes", the customer has the right to have recourse free of charge to the mediation service proposed by VULLI SAS. The mediator thus proposed is the CM2C. This mediation service can be reached by :

- electronically: www.cm2c.net ;

- or by post: CM2C - Centre de la Médiation de la Consommation de Conciliateurs de Justice - 14 rue Saint Jean 75017 PARIS

Update

Vulli S.A.S. reserves the right to modify and update, without prior notice, the present legal notice and all the elements and products presented on the site insofar as the applicable law permits. The version published on the Site is the version currently in effect. If we make any changes to this Privacy Policy, we will notify you of such changes by posting a link to the amended Privacy Policy on the Site and/or by notifying you in some other manner (by email if applicable or as permitted by law, provided you have provided us with your email address).

Version of 18/05/2021